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IT Service Management
CyberData understands firsthand the importance of providing quality IT services while maintaining client relationships. This understanding is reflected in our multiple service management solutions, which include automation, mobility, enterprise services, process improvement, change management, and infrastructural application deployment.
Advantages of CyberData’s holistic IT Service Management include:
• Establishing an expert team of technical, business process, and requirements analysts to conduct enterprise performance assessments, providing solutions and recommendations based on emerging systems concepts and requirements, operational trends, and as active participants in the Problem Management lifecycle
• Establishing organizational change management, ePMO liaison, program management support, and technology solutions and services support to the OIT ITSM initiative, particularly Service Catalog and Service Level definitions and measures.
• Defining, establishing, and operating a comprehensive modeling and simulation practice to augment predictive capacity and availability trending analysis as defined by the ITIL best practices.
• Defining and providing comprehensive requirements for an Enterprise Infrastructure Services dashboard capable of providing real-time and historic business services, network, systems, application, database, and storage health and capacity utilization trends, using to the extent feasible, the tools and integration services currently available in the enterprise.
CyberData has become quickly recognized as a leader in infrastructure performance engineering. CyberData has provided IT Service Management to multiple entities within both the private and public sector.