Systems & Infrastructure

Implementing and Upgrading Systems Infrastructure with Optimal Performance

Meeting the Challenge:

An aging or faulty systems infrastructure can threaten a company’s ability to achieve high performance and impede a company in a number of areas. Revitalizing the systems infrastructure can increase employee satisfaction, improve business performance and position a company for greater growth with better profitability and lower overhead. CyberData partners with our clients in every aspect of the process, from planning, building, and implementing a managed services solution, service desk, or network operations, and more.

CyberData Capabilities:

CyberData provides our customers with world-class, end-to-end IT services for technical and business operations facilities, science, and numerous other support areas. From LAN/ WAN and help desk to full lifecycle IT System Management (ITSM) support transformation, we consistently deliver innovative, customer-focused, high-quality IT support. From basic infrastructure support to advanced architectural design, CyberData has an expansive understanding of IT solutions for mission-focused programs. We provide all of our customers with sound IT solutions based on their lifecycle needs, risks, requirements, and industry best practices.

CyberData knows that every successful IT support service center must begin with a strong foundation of customer service, industry best practices and refined, repeatable processes. Users should not have to wonder or inquire about the status of their service request. This level of communication and information exchange will be built in to our processes and practices through an infusion of ITILv3-based methodology we call Structured ITSM Transformation. CyberData’s Structured ITSM Transformation is a phased approach to bringing the IT service processes and practices in line with ITILv3.

Capabilities
Descriptions
Systems Engineering, Development & Analysis • Systems Engineering Management
• CONOPS Development and Support
• Requirements Management
• Risk Management
• Systems Analysis and Design
• Legacy Systems Migration
• IV&V Services and Support
• Trade Studies
Network Monitoring & Management • Windows/UNIX Server Administration
• Network Storage
• Data Center Operations and Management
• High Performance Computing
• Patch Management
• Backup and Recovery
Network Planning & Design • Enterprise Network Design and Planning
• Network Assessment
• Network Optimization
• LAN/WAN/VPN Engineering and Administration
Network & Infrastructure Security • System Security Plan Development and Vulnerability Assessments
• Full Security Certification and Accreditation Services Leading to Authorization to Operate (ATO).
• Continuous Monitoring
Help Desk, CIRT & SOC Support • Tier 0-3 Desktop and Server Support Services
• ACD/Help Desk Ticketing System Implementation and Management
• Development and implementation of mission-focused Service Level Agreements (SLAs), Performance Metrics and Operational processes and Procedures